Customer Expectations

Last Updated Date
Policy Type

Customer Expectations Guidelines

Approved 04/18/17

Bloomington Public Library has established the following guidelines with the intention of providing a safe and enjoyable experience for all library users.

While in the library, please…

  • Treat people and property in a respectful manner.
  • Monitor your personal belongings.
  • Supervise dependent persons and children at all times.
  • Talk in moderate tones.
  • Wear appropriate attire. Shoes and shirts are required.
  • Use designated areas to consume snacks and beverages in covered containers.
  • Follow library computer policies including always using headphones when listening to audio.
  • Use the lobbies to conduct cell phone conversations.
  • Park bicycles in the bike rack.
  • Adhere to acceptable standards of personal hygiene.

The following are not permitted in the library or on library property:

  • tobacco and smoking of any kind, including the use of electronic cigarettes and any other devices that simulate tobacco smoking by producing an aerosol that resembles smoke.
  • pets or animals, other than authorized service animals
  • extensive personal grooming
  • solicitation of any kind
  • persons under the influence of alcohol or illegal drugs
  • disorderly, disruptive, or boisterous conduct
  • threatening, harassing, or intimidating language or behavior
  • dozing, sleeping, or loitering
  • weapons or other items the general public views to be threatening

Failure to abide by these rules of conduct may lead to a suspension of your Library privileges.

The library reserves the right to respond to any and all conduct not expressly set forth herein.

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